Terms of Service

These Terms and Conditions ("Terms") govern the relationship between ElytraNode ("ElytraNode," "we," "us," or the "Provider"), and any individual or entity accessing or using our websites, control panel, products, or services ("Client," "Customer," "User," or "you"). By accessing or using any ElytraNode service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

Because our services are diverse, additional service-specific terms, policies, or guidelines may apply at various points throughout our platforms ("Additional Terms"). By using a service to which Additional Terms apply, you agree to comply with those terms in addition to these Terms.

ElytraNode aims to communicate information clearly and transparently. If you have any questions or require clarification regarding any part of these Terms, you are responsible for contacting our support team before continuing to use our services.

All Clients are required to use our services in a lawful manner. Users may be provided with or exposed to various forms of data, documentation, communication, and content ("Content") in the course of using our services. You agree that your use of ElytraNode services and access to such Content will comply with all applicable laws and these Terms.

Eligibility to use

To access or use ElytraNode services, you must meet all of the following eligibility requirements. You may not use our services if:

You are legally incapable of entering into binding contracts;
You are under the age of 13;
You are under the age of 18 and do not have the consent of a parent or legal guardian;
You are prohibited from receiving services under the laws of any applicable jurisdiction;
Your account has been suspended or terminated by ElytraNode;
You fail to provide accurate, complete, and up-to-date contact information, or we are unable to reasonably communicate with you;
You are flagged by our fraud-prevention systems as presenting a high risk, or you fail to pass identity or payment-verification checks when requested;
You are subject to sanctions or appear on any restricted or prohibited-party list maintained by the European Union, the United Nations, or any other applicable governmental authority.

ElytraNode reserves the right, at its sole discretion, to refuse registration, deny service, or terminate access for any individual or entity at any time, with or without notice.

You may not transfer, assign, or delegate any rights or obligations under these Terms without prior written consent from ElytraNode.

Changes to these Terms of Service

ElytraNode may modify, update, or replace these Terms at any time. Unless otherwise required by law, changes will take effect immediately upon being posted on our website or communicated through the billing panel or control panel. ElytraNode is not required to provide individual or direct notice of changes to any User.

Your continued access to or use of our services after any changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the services.

ElytraNode may also introduce new services, features, or tools, or modify or discontinue existing ones at any time. Any new or modified features will be subject to these Terms and any applicable Additional Terms.

You are responsible for reviewing the Terms periodically to ensure you remain informed of any updates.

Indemnification

You agree to indemnify, defend, and hold harmless ElytraNode, its parent entities, subsidiaries, affiliates, directors, officers, employees, contractors, suppliers, and agents (collectively, the "Indemnified Parties") from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:

Your use or misuse of the Services;
Your breach of these Terms or any applicable Additional Terms;
Your violation of any applicable law or regulation; or
Any content, data, or activity originating from your account or your use of the Services.

This indemnity applies to all claims except where prohibited by applicable law or where the Indemnified Parties have been found liable by a court of competent jurisdiction due to their own proven negligence or willful misconduct.

Refusal, suspension, and termination of service

ElytraNode reserves the right, at its sole discretion, to refuse, suspend, or terminate access to any Service, account, or resource at any time and without prior notice, including but not limited to cases involving:

Violation of these Terms or any Additional Terms;
Violation of the Privacy Policy;
Unlawful, abusive, or harmful activity;
Actions that endanger the security, stability, or operations of ElytraNode's network, systems, or other customers;
Fraud, payment disputes, or other high-risk behaviour identified by our security systems; or
Any other conduct deemed inappropriate or harmful by ElytraNode management.

Terminations made for policy violations or prohibited conduct are not eligible for refunds, whether full or partial. ElytraNode is not required to provide advance warning or justification for terminations undertaken to protect network integrity or enforce these Terms.

Associated accounts

ElytraNode reserves the right to identify, link, and manage multiple accounts that ElytraNode determines, in its sole discretion, to be connected or otherwise under common ownership, control, influence, or operation ("Associated Accounts").

If any account is found to be in violation of these Terms, the Privacy Policy, or any applicable Additional Terms, ElytraNode may, at its sole discretion:

suspend, restrict, or terminate any or all Associated Accounts;
apply penalties, limitations, or enforcement actions across all Associated Accounts;
deny future service or re-registration across any Associated Accounts; and
refuse refunds for any Associated Accounts involved in a violation, fraud, abuse, or prohibited conduct.

Users are prohibited from creating additional accounts for the purpose of evading limitations, suspensions, disputes, payment restrictions, or any enforcement action taken by ElytraNode. Doing so may result in termination of all Associated Accounts.

ElytraNode is not required to provide prior notice before taking action against Associated Accounts where such action is necessary to enforce these Terms, protect network integrity, prevent fraud, or address abusive behaviour.

Limitation of liability

You acknowledge that ElytraNode's pricing does not include compensation for the assumption of risk related to consequential, indirect, special, incidental, or punitive damages. To the fullest extent permitted by law, ElytraNode shall not be liable for any such damages, including but not limited to loss of profit, revenue, business, data, or goodwill.

To the fullest extent permitted by law, ElytraNode's total aggregate liability for any claim arising out of or relating to the Services shall not exceed the total amount paid by the Customer for the affected Service in the fourteen (14) days immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by law, including liability for death or personal injury caused by negligence or for fraud. Where you are a consumer located in the European Union or the United Kingdom, nothing in this section excludes or limits rights that cannot lawfully be excluded or limited.

Abuse and acceptable use policy

ElytraNode services must not be used in any way that violates these Terms, our Privacy Policy, or applicable law, or that compromises the security, stability, or integrity of our infrastructure or other customers' services.

This Abuse and Acceptable Use Policy ("AUP") applies to all services and all Users, in addition to any service-specific terms set out elsewhere in these Terms. ElytraNode may enforce this AUP across all Associated Accounts as defined in the "Associated accounts" section of these Terms.

General prohibited activities (all services)

The following activities are strictly prohibited on all ElytraNode services:

Illegal activities
- Using any service for unlawful purposes.
- Hosting, distributing, or facilitating illegal content or activity.
Unauthorised access and hacking
- Attempting to access, probe, or interfere with any system, service, or network that you do not own or are not authorised to access.
- Bypassing or attempting to bypass authentication, security controls, or technical restrictions of the control panel or game panel.
Denial-of-service and network attacks
- Launching, controlling, participating in, or facilitating DDoS/DoS attacks, traffic flooding, amplification, "stress tests," or "booter"/"stresser" services.
Malware and harmful software
- Hosting, distributing, or executing malware, ransomware, droppers, remote shells, keyloggers, botnet software, phishing payloads, or similar tools, including inside mods, plugins, or server files.
Port scanning and network probing
- Running port scans, vulnerability scans, reconnaissance tools, or mass scanning utilities against external systems.
Email abuse and spam
- Sending spam, unsolicited mass email, or marketing emails to recipients who have not consented.
- Using ElytraNode services to send email to purchased, scraped, or harvested lists.
Copyright infringement
- Hosting or distributing pirated, cracked, or otherwise unlicensed content, including leaked modpacks, plugins, or server jars.
- Operating warez, piracy, or similar services.
AI / machine learning / compute-heavy workloads
- Training models or running other extreme compute workloads on shared Minecraft hosting resources is prohibited.
Cryptocurrency mining
- Any form of CPU/GPU/ASIC mining, mining pools, or mining proxies is prohibited.
TOR and open proxies
- Operating TOR exit nodes or open/public proxy services is only permitted with prior written permission from ElytraNode.
- VPN clients used for ordinary privacy are generally permitted, provided they comply with all other parts of this AUP.
Resource abuse
- Use of CPU, memory, disk I/O, or network bandwidth that degrades ElytraNode's shared infrastructure, host node, or network, for example kernel-level abuse, container escapes, or attacks on the hypervisor or panel.
- The resources included in your plan are dedicated to your server and are yours to use; this clause is about damage to the platform, not about ordinary load inside your own allocation.
Storage abuse and non-service use
- Using a Minecraft service primarily as file storage, a CDN, a backup archive, or a large-scale download or distribution platform.
Traffic pumping and artificial traffic
- Artificially inflating traffic or player counts, simulating users at scale, or generating synthetic load for manipulation, abuse, or evasion.
Misuse of DDoS protection
- Intentionally generating or attracting attack traffic to test or abuse ElytraNode's mitigation systems.
- Attempting to circumvent or interfere with DDoS protection mechanisms.
Abuse of IP space
- IP spoofing, ARP spoofing, MAC spoofing, unauthorised BGP announcements, or IP/route hijacking.
CSAM and extremist content
- Any content involving child sexual abuse material (CSAM), exploitation, or content that promotes terrorism or violent extremism will result in immediate and permanent termination and may be reported to relevant authorities.
Fraud, misrepresentation, and phishing
- Hosting phishing websites, fake login pages, impersonation sites, fake support sites, or fraudulent services, including in server MOTDs, vote sites, or store pages.
- Using ElytraNode services to commit or facilitate fraud or payment abuse.
Attempted abuse
- Attempts, testing, or preparations to engage in any prohibited activity above are also considered violations of this AUP.
Circumventing enforcement
- Creating new accounts, using VPNs, different payment methods, or any other method to bypass bans, suspensions, or other enforcement actions.

Enforcement and operational rights

ElytraNode may take any of the following actions in response to AUP violations or credible suspicion of abuse:

Investigation and temporary suspension. Temporarily suspend one or more services while investigating potential abuse reports or security incidents.
Rate limiting and technical controls. Apply traffic shaping, bandwidth caps, CPU limits, process kills, firewall rules, or other technical controls to contain active abuse or protect network stability.
Immediate termination (without refund). Immediately terminate any service, without refund, for serious violations including but not limited to DDoS launching or participation, malware hosting or distribution, IP spoofing or route hijacking, CSAM or extremist content, or significant security or legal threats to ElytraNode or others.
No prior warning required. Suspend or terminate services without prior notice where, in ElytraNode's reasonable opinion, immediate action is necessary to protect the network or infrastructure, other customers, or legal or regulatory compliance.
Associated accounts. Apply suspensions, terminations, or restrictions to any and all Associated Accounts where abuse is linked to a user, entity, or group of accounts.
Cooperation with law enforcement. Cooperate with law enforcement, regulators, or other competent authorities, including sharing logs or account information where legally required.
No liability for enforcement consequences. ElytraNode is not liable for data loss, downtime, loss of revenue, or any other damages resulting from actions taken in good faith to enforce this AUP or protect its network, customers, or legal obligations.

Service-specific rules: Minecraft hosting

On Minecraft hosting services, the following are considered abusive and are not permitted:

Activity that degrades the host node or impacts other customers' services.
Excessively large or non-service-related files (for example: very large backups, log archives, caches) beyond your plan's storage allowance.
Plugins, jars, or tooling designed to artificially increase or bypass your plan's resource limits.
Plugins or systems that run multiple Minecraft servers within a single service allocation.
Using Minecraft services primarily for file storage, backups, or non-Minecraft workloads.

Additional operational rules and examples are set out in the "Minecraft server hosting" section of these Terms.

Relationship to other terms

Violations of this Abuse and Acceptable Use Policy constitute a breach of these Terms and may result in suspension or termination under the "Refusal, suspension, and termination of service" section.
Abuse-related suspensions and terminations are not eligible for refunds, as outlined in the "Refunds and cancellations" and "Chargebacks and payment disputes" sections.
Reinstatement of services terminated for abuse is at the sole discretion of ElytraNode and may be refused regardless of payment status.

Refunds and cancellations

ElytraNode offers a seven (7) day refund window for newly purchased services. You may request a refund within seven (7) days of the initial order being placed. Refunds requested during this period will be issued without requiring a reason, subject to the exclusions listed below.

Non-refundable items

The following products, payments, and circumstances are non-refundable under all conditions, including within the initial seven (7) day window:

Add-ons and optional extras, such as additional storage
Setup fees, configuration fees, and any one-time provisioning fees
Orders where a refund has already been granted on the same account within the previous six (6) months
Payments made through a third-party payment processor or reseller
Services where a backup restore has been performed (including restores from previously terminated services)

Refund exclusions after seven days

Refunds will not be issued after the initial seven (7) day period in the following situations, including but not limited to:

Downtime or issues caused by your own actions, configurations, or misuse
Purchases made in error or changes of preference
Dissatisfaction relating to support availability or response time
Suspension or termination resulting from violations of these Terms, the Privacy Policy, or any applicable Additional Terms

Refunds requested outside the seven (7) day window may be granted only at the sole discretion of ElytraNode management, and ElytraNode is under no obligation to approve such requests.

Advance payments and renewals

Payments made in advance of a service's due date may be refunded if:

The refund is requested within seven (7) days of the payment being made; and
The service has not yet renewed as a result of that payment.

Once a service has been renewed, it becomes fully non-refundable, regardless of when the payment was made.

Chargebacks and payment disputes

By purchasing and using ElytraNode services, you agree not to initiate any chargeback, dispute, or payment reversal through your bank, credit card provider, PayPal, or any other payment processor.

Initiating a chargeback or dispute constitutes a breach of these Terms and may result in:

Immediate suspension or termination of all associated services
Permanent account closure
Recovery of the disputed amount, including all associated fees, administrative costs, and damages incurred by ElytraNode

ElytraNode reserves the right to contest any chargeback or dispute and pursue recovery through collections or legal action if necessary.

Renewals

All hosting plans follow the renewal, suspension, and termination process outlined below. By using ElytraNode services, you agree to keep your billing details current and to ensure timely payment of all invoices. Renewal dates do not move because of a suspension, and paying an overdue invoice reinstates the service only where the section below allows it.

Invoicing and renewals

A reminder notice is sent approximately three (3) days before each renewal date.
A renewal invoice is generated on the service's renewal date and is due within three (3) days of issuance.
Once an invoice has been generated, the service cannot be upgraded, downgraded, modified, or adjusted until the invoice is paid or cancelled.
It is your responsibility to ensure payment is made before the due date. ElytraNode is not responsible for service interruption due to unpaid invoices.

Overdue timeline and notices

Payment reminders are issued on days one (1), three (3), and five (5) of an unpaid invoice.
A suspension warning is sent two (2) days before the scheduled suspension date.
Seven (7) days after the renewal date, if the invoice remains unpaid, the subscription and its server are suspended and access to the service is blocked.
A final termination warning is sent three (3) days before the scheduled termination date.

Termination, backup and data deletion

Fourteen (14) days after the renewal date, being seven (7) days after suspension, if the invoice remains unpaid the service is permanently terminated.
Before any data is deleted, ElytraNode takes a snapshot of the server and exports every database attached to it, and emails you secure download links to those files. The links are salted hashes and cannot be guessed or enumerated.
Backup download links remain valid for thirty (30) days from termination. An expiry warning is emailed before the links lapse.
Once the download links expire, all files, data, and configurations are irreversibly deleted and the terminated service cannot be recovered. ElytraNode is not liable for any loss of data, revenue, configuration, or business resulting from non-payment.
Retaining, mirroring, or restoring from the backup files you download is your responsibility. ElytraNode does not keep a second copy once the retention period ends.

Notice disclaimer

Email notifications, reminders, and invoice alerts are provided as a courtesy only. Non-delivery of notifications whether due to spam filters, email issues, account misconfiguration, or any other cause does not exempt you from responsibility for timely payment or prevent suspension or termination.

Automatic renewal

Automatic renewal is off by default. Services are not charged automatically unless you enable automatic renewal for that service in the billing panel.

By enabling automatic renewal you authorise ElytraNode to charge the default saved payment method on your account for that service on each renewal date. You may disable automatic renewal at any time in the billing panel; the change takes effect for future invoices and does not refund an invoice that has already been issued.

Automatic charge attempts

Where automatic renewal is enabled and a renewal invoice is unpaid, ElytraNode will:

Charge only your default saved payment method. Other saved methods are not charged automatically.
Retry once every twenty-four (24) hours, for a maximum of three (3) attempts.
Stop attempting automatically once the three attempts have been made or the invoice is paid, whichever comes first.

If all automatic attempts fail, you must pay the invoice manually before suspension or termination occurs in accordance with the overdue timeline above. ElytraNode is not liable for service interruption resulting from failed automatic payment attempts.

Reinstatement

Paying an overdue invoice

Paying an outstanding invoice before the termination point in the overdue timeline lifts the suspension and resumes the service. Service lost while suspended is not refunded, and ElytraNode does not guarantee that a suspended server can be started again without assistance from support.

After termination

Once a service has been terminated it cannot be reinstated as it was. To get your data back you either restore the backup files that were emailed to you onto a new service you purchase, or request a restore through support where the "restore from terminated" feature is available. That feature is a courtesy only and is offered at the sole discretion of ElytraNode.

You acknowledge and agree that:

ElytraNode does not guarantee that any terminated server backup will exist, be complete, be recent, be intact, or be recoverable.
A courtesy restore is only possible if you purchase a new active service of the same product type and of equal or greater plan size and pricing than the original terminated service.
Availability of terminated-service backups in the control panel does not guarantee successful restoration.
ElytraNode may delete, rotate, overwrite, or be unable to restore backups for any reason, including once the thirty (30) day download-link retention period has ended.
ElytraNode is not liable for any loss of files, data, configuration, revenue, or any damages related to missing or failed terminated-service backups.

If a terminated backup is restored onto a newly purchased service, that service becomes non-refundable. Use of the restoration feature constitutes use of the service and voids all refund rights under the refund policy. Refunds will not be issued for any service where a restore has been performed, except at the sole discretion of ElytraNode management.

ElytraNode may modify, suspend, or discontinue the "restore from terminated" feature at any time without notice.

All other services

All other service types not explicitly listed above cannot be reinstated once terminated. To resume service, you must purchase a new plan, and no data, configuration, or historical content from the terminated service will be recoverable from ElytraNode once the download links have expired.

Accounts and security

To access ElytraNode services, you must create an account and provide accurate, complete, and up-to-date information. By registering an account, you agree to these Terms and our Privacy Policy.

You are solely responsible for maintaining the confidentiality and security of your account, including all login credentials, payment methods, and authentication tools. ElytraNode is not liable for any loss, damage, or unauthorised activity arising from your failure to secure your account.

By using ElytraNode services, you agree that you:

Will not share, disclose, or transfer your account credentials to any other person.
Are fully responsible for all actions taken through your account, whether authorised by you or not, including actions taken by subusers or staff you invite to your server.
Are responsible for implementing reasonable security measures, including strong passwords and, where available, multi-factor authentication.
Will not exploit, test, probe, or misuse any flaw, vulnerability, or weakness in ElytraNode systems, hardware, or software.
Will not attempt to bypass, disable, or interfere with any security mechanisms, rate limits, or access controls.
Will immediately report any discovered security issue or vulnerability to ElytraNode and will not disclose it publicly.
Will not perform or attempt any attack against any network, system, or service, including but not limited to denial-of-service attacks, packet flooding, brute force attempts, or unauthorised access attempts.
Will not engage in any activity that disrupts, degrades, interferes with, or harms ElytraNode services or other users.
Will not engage in any illegal, abusive, or prohibited activity, including hosting or distributing unlawful content or using the Services in violation of applicable law.

ElytraNode may, at its sole discretion, temporarily or permanently restrict access to your account, require additional identity verification, or terminate your services if unauthorised access, suspicious activity, or security risks are detected.

ElytraNode is not responsible for recovering lost credentials or restoring access to accounts where ownership cannot be verified.

Affiliates

ElytraNode operates an affiliate program that allows eligible users to earn commission by referring new customers. Participation in the affiliate program constitutes agreement to these Terms, in addition to all other ElytraNode policies.

Affiliate commissions

When a referred customer pays for a service (through your unique affiliate link or an affiliate coupon), you earn a commission on the net amount of each invoice they pay, at your commission rate. Your current rate is shown in the affiliate area (currently 15%).
All commissions are subject to a clearing period of currently seven (7) days from the date the underlying payment is captured, which is the refund-guarantee window. After this delay, the commission is released to your affiliate balance and becomes eligible for withdrawal.
You do not lose earned commissions if the referred customer downgrades or changes plan. However, commissions are reversed if the underlying invoice is refunded, and payout requests are held while any of your commissions relate to an invoice under a payment dispute or chargeback. Commissions from fraudulent or abusive referrals may be reversed.
Once the minimum withdrawal threshold (currently $10.00) is met, you may request payout via the methods listed in the affiliate area: PayPal, cryptocurrency, or bank transfer. No processing fee is deducted and no payout bonus applies; requests are reviewed and processed manually by our team.
A minimum confirmed, cleared affiliate balance is required before any withdrawal request may be submitted.
Affiliate payouts to PayPal, cryptocurrency or bank transfer require that your affiliate account be approved and activated. ElytraNode may approve, deny, restrict, or revoke affiliate activation at any time and at its sole discretion.

The rate, clearing period and withdrawal threshold in this section are settings ElytraNode may change; the values shown in the affiliate area of the control panel are the ones in force for your account.

Prohibited conduct and self-referrals

Self-referrals are strictly prohibited, including referrals by:

the same individual;
any Associated Accounts (as defined earlier in these Terms);
accounts under common ownership, control, or operation;
friends, family, or persons acting on your behalf solely to generate commission.

Abuse of the affiliate system in any form, including fake signups, incentivised traffic, coupon farming, fraudulent behaviour, or payment manipulation, will result in immediate termination of affiliate privileges, closure of all related ElytraNode accounts, and forfeiture of all earned and pending commissions. ElytraNode may reverse or refuse commissions associated with fraudulent or abusive behaviour.

Promotion requirements and restrictions

Affiliate links may not be promoted on:

coupon, promo-code, or discount websites;
review aggregators, affiliate networks, or mass referral platforms;
paid advertisements or sponsored traffic unless explicitly approved;
incentivised signup platforms or automated traffic sources.

Affiliate links must remain visible and unaltered. They may not be disguised, shortened, masked, redirected, or hidden behind tracking layers or link obfuscation tools.

All promotional content must comply with applicable advertising and disclosure rules in the regions you target, including FTC affiliate disclosure requirements where applicable and the EU Unfair Commercial Practices Directive.

No misleading claims. You may not misrepresent ElytraNode services, make false performance or uptime guarantees, imply official partnership or employment, or promise discounts or benefits ElytraNode does not explicitly offer. All promotions must be honest, accurate, and not misleading in any way. Failure to comply will result in termination of affiliate privileges and forfeiture of commissions.

Product eligibility

Certain services are not eligible for affiliate commissions. ElytraNode may modify eligible or ineligible product categories at any time.

Program changes

ElytraNode reserves the right to modify, suspend, limit, or terminate the affiliate program, including commission percentages, payout methods, eligibility rules, or promotional policies, at any time and at its sole discretion.

Minecraft server hosting

Minecraft servers are provided with the resources and limitations described below. By purchasing a Minecraft server from ElytraNode, you agree to these Terms and to Mojang's End User License Agreement.

Resources are dedicated

The CPU, RAM, NVMe storage and bandwidth included in your plan are dedicated to your server. They are not oversold, pooled against other customers, or reduced by a fair-use policy, and ElytraNode does not throttle your server for using the resources you paid for. What you can do with those resources is still limited by law, these Terms and the Acceptable Use Policy.

RAM allocation

Your server is allocated the full amount of RAM included in your selected plan. Certain plugins may inaccurately report memory usage due to metaspace allocation; this does not reflect the actual RAM provided.

Any attempt to artificially increase, bypass, or manipulate your assigned RAM allocation through plugins, jar files, or other software will result in termination of the service without refund.

Player slots

Player slots on your server are configurable. Performance depends on the workload you run: modpacks, entity counts and redstone all cost more CPU than a vanilla server, so a plan can be a bottleneck for one server and generous for another. ElytraNode does not cap player slots separately from your plan resources.

If your server's activity degrades the host node or other customers' services, ElytraNode may temporarily suspend the service. You will be notified via a billing ticket and required to work with us to resolve the issue.

Disk usage

Minecraft servers include the NVMe storage allowance stated in your plan. That allowance is yours to use and is not shared with other customers.

Storage is consumed by everything on the server, not just your world: player data and region files, plugins and the data they store, mods and modpacks, logs, crash dumps, cache folders, map renders such as Dynmap and Bluemap, and the server's own automatic backups. A large pack, several worlds, or frequent plugin-driven writes will fill an allowance long before the world itself gets big.

Once the allowance is used up the server cannot save new chunks, write files, take a backup, or start. ElytraNode will normally contact you through a billing ticket before data is affected. Freeing space (old logs, caches, renders, or redundant backups) or restoring a smaller off-site copy of your world will resolve it.

You may also purchase additional storage for a server as an add-on. The size of the increase and its price are shown in the control panel at checkout, and the extra space is applied to your server immediately. The charge is prorated: you pay a one-time adjustment covering only the part of the current billing cycle that remains when you buy it, and from the next cycle the full price of the additional storage is included in your recurring invoice for as long as you keep it.

Additional storage is non-refundable, including the prorated adjustment. It applies only to the server it was purchased for and cannot be transferred between services or accounts. If you later remove it, you return to your plan allowance, the recurring charge stops from the next cycle, and this section applies to your usage again.

ElytraNode may remove excessive or non-essential data, including but not limited to large Dynmap folders, excessive logs, backups, crash dumps, cache folders, or temporary files, where it threatens the stability of the host node.

Automatic backup plugins that write continuously to disk are not permitted, because they consume your storage allowance and can fill the node's volume.

Custom configurations and Java versions

Using custom startup flags, unsupported Java versions, or modified server jars may cause degraded performance or instability. We will help you get a working configuration, but ElytraNode is not responsible for data loss or downtime caused by configurations, jars or flags that we did not set up or approve.

Modpacks, plugins, and third-party software

ElytraNode does not guarantee compatibility with any third-party plugins, mods, or modpacks. You remain responsible for the software you run on your server, including crashes, instability, performance issues, data loss, or corrupted worlds caused by it. Our team will help you diagnose and work around those issues wherever we reasonably can, but we cannot guarantee that a specific combination of third-party software will run.

World corruption and data loss

ElytraNode is not responsible for world corruption, data loss, or file damage caused by third-party plugins or mods, modpacks, improper shutdowns, crashes, user configuration errors, or in-game actions and misuse. You are responsible for maintaining off-site backups of your world files and related data.

CPU usage

Your plan's CPU allocation is dedicated to your server and is not time-shared or capped below what you purchased. Running a server at or near its allocation is expected and is not, by itself, a violation of these Terms. Sustained activity that degrades the host node or other customers' services may require server suspension or configuration adjustments; ElytraNode will notify you and work with you to resolve any issues.

DDoS protection

Every ElytraNode plan includes enterprise-grade L3/L4 and L7 DDoS protection at no extra cost, provided through our partner TCPShield. Unlike hosts that sell mitigation as a paid add-on, there is nothing to enable or purchase; protection is on by default for all services.

Protection covers attack traffic directed at your service. There is no attack-bandwidth soft limit, overage charge, or throttled tier for you to watch: mitigation does not create a billable usage threshold, and your plan price does not change because your server was attacked.

It is not a substitute for the acceptable-use rules in these Terms, and does not authorise you to launch, attract, or test attacks against other services. Where a service is under an attack of a scale or type that cannot be mitigated without risk to the wider network, ElytraNode may take temporary protective measures, including rate-limiting, rerouting, or suspending the affected service, and will notify you where practicable.

Mojang EULA compliance

By purchasing a Minecraft server from ElytraNode, you agree to Mojang's EULA: http://aka.ms/mc-eula

If your server is found to be in violation of the EULA, ElytraNode may suspend the service until the violating content is removed.

Paid server stores and in-game rewards

You are responsible for ensuring that any in-game purchases, ranks, or rewards offered from your server comply with the Mojang EULA and applicable consumer-protection and tax law. ElytraNode does not review or approve server store configurations.

Support

ElytraNode servers are fully managed. You can ask us for help with almost anything related to your server, and we will do what we reasonably can. Where a request is something we cannot safely do for you, we will tell you why and what change is needed instead.

Assistance may include, for example:

installing, configuring and updating plugins, mods and modpacks, including packs not natively offered in the panel
uploading worlds and maps, and restoring them from a backup
setting up proxies such as BungeeCord or Velocity and linking several servers together
custom Java versions, server jars and startup flags
Dynmap or Bluemap, Geyser for Bedrock/Java cross-play, Simple Voice Chat, Votifier, and permissions setups
pointing a domain or subdomain and its DNS records at your server
diagnosing console errors, crashes, lag, and plugin or mod conflicts

Our average first response is around fifteen (15) minutes, but this is an average and not a guaranteed response time. Actual response times vary with workload and issue complexity. "Bumping" a ticket resets its position and will delay your response.

Ticket conduct and abuse

You must communicate respectfully and appropriately when using the support system. The following behaviours are strictly prohibited and are treated as violations of these Terms:

Spamming, flooding, or repeatedly reopening the same issue
Abusive language, swearing, insults, harassment, or hostility toward staff
Threats of chargebacks, disputes, or blackmail
Intimidation, or attempts to coerce staff
Attempting to force prioritisation of your ticket
Creating multiple accounts to bypass support restrictions
Misuse of the ticket system for non-support inquiries or unrelated matters

ElytraNode may, at its sole discretion:

Delay, limit, or refuse support
Temporarily or permanently revoke access to the support system
Suspend or terminate services
Deny refunds for any service associated with abusive behaviour
Treat threats of chargeback or dispute as grounds for immediate suspension or termination

What we cannot help with

Cracked, nulled, leaked, or otherwise unlicensed software, or anything that infringes a third party's rights
Work that would breach these Terms, Mojang's EULA, or applicable law
Running your community day to day, including building, staffing, in-game economy design, mediating player disputes, or configuring your gameplay for you
External services, domains, accounts, or software not controlled by ElytraNode

General support terms

ElytraNode does not guarantee resolution of any issue, even where the request falls within the scope described above. Some problems are caused by third-party software and can only be worked around.
Support is included with your service and does not form part of any SLA unless explicitly stated in writing.
If software you installed yourself materially limits our ability to support a server, assistance may be restricted until the conflict is resolved.
Where completing a request requires deleting or overwriting your files, ElytraNode will ask for confirmation first, unless the action is needed to bring the service back to a working state, in which case we will notify you as soon as practicable.

Backups

ElytraNode provides offsite backups for the services that include them in your plan. All backups, restores and downloads are free: there is no fee to restore a backup, and no charge for a restore that a plan does not otherwise include. Backups are delivered on a best-effort, as-is basis and may not always be available, complete, or restorable.

General backup terms

Automatic backups run on an hourly and/or daily schedule depending on your service tier.
Retained automatic backups are kept for up to fourteen (14) days or a plan-specific maximum count, whichever is reached first. Locked backups are exempt from automatic pruning.
Files you delete from the control panel's file manager are moved to a recycle bin and purged after seven (7) days.
Backups are stored offsite on separate infrastructure, and may be restored or downloaded via the ElytraNode control panel at no additional charge where the panel offers that option.
You can lock a backup to protect it from automatic pruning; locked backups still count against your plan's backup allowance.
Customers are strongly advised to maintain their own independent offsite backups, as ElytraNode's backup system is not intended to be the sole source of data protection.
Separately from scheduled backups, every service terminated for non-payment has a final snapshot and database export emailed to the account holder, with download links valid for thirty (30) days. See "Termination, backup and data deletion".

Backup availability and retention

Retained automatic backups follow the fourteen (14) day / plan-specific maximum described above, whichever limit is reached first. ElytraNode may change backup schedules or retention periods for a service, and will reflect the current schedule in the service description.
Backup availability may vary by service, plan level, system load, or operational requirements.

ElytraNode does not guarantee that backups will exist for any particular time period, be complete, recent, or free from corruption, be restorable or mountable, successfully recover all data, or contain all files, databases, or configurations.

ElytraNode is not liable for data loss, file corruption, failed restores, missed backups, or loss of revenue resulting from unavailable or unusable backups.

Backups may be stored in encrypted or unencrypted form depending on infrastructure and system requirements. ElytraNode makes no guarantee that backups will be encrypted.
ElytraNode does not guarantee recovery in the event of data-centre failure, catastrophic hardware failure, or other large-scale incidents.
Backup services may be changed, restricted, or discontinued at any time.
ElytraNode is not obligated to retain any backup beyond what is explicitly included with your plan. Backups are a courtesy feature, not a guaranteed service, unless explicitly stated.

Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle all disputes arising out of or relating to these Terms or your use of the Services, subject to mandatory consumer jurisdiction rules that apply in your country of residence.

ElytraNode may bring proceedings in any jurisdiction where you reside, where your assets are located, where harm occurred, or where enforcement is required. You agree that ElytraNode shall retain the right to pursue claims, injunctions, or enforcement actions in any competent court worldwide where doing so is necessary to protect its rights, systems, or customers.

Nothing in this section limits ElytraNode's ability to seek interim, emergency, or injunctive relief in any jurisdiction, or affects your rights as a consumer under mandatory local law.

Miscellaneous

Severability

If any provision of these Terms is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

No waiver

Any failure or delay by ElytraNode in exercising any right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy. A waiver of any right or remedy will only be effective if it is given in writing and expressly stated to be a waiver.

Entire agreement

These Terms, together with any applicable Additional Terms and our Privacy Policy, constitute the entire agreement between you and ElytraNode in relation to the Services and supersede any prior agreements, understandings, or arrangements, whether written or oral, relating to the same subject matter.

Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without ElytraNode's prior written consent. ElytraNode may assign or transfer its rights and obligations under these Terms, in whole or in part, to any affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of assets, without requiring your consent.

Force majeure

ElytraNode shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by events, circumstances, or causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, labour disputes, failures of utilities or telecommunications networks, upstream provider or data-centre outages, or actions of government authorities.

Contact

Questions about these Terms can be sent to support@elytranode.com.

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